I Want to Quit! Exploring Individual, Job and Organization-related Determinants of Turnover Intention among Employees of Microfinance Institutions

Employee turnover is a crucial Human Resource (HR) challenge faced by Microfinance Institutions (MFIs), which are labour-intensive businesses providing financial services to the poor and underprivileged section of society. Despite extreme attrition rate, there limited empirical research on factors inducing intention among microfinance employees. Hence, this study aims explore employee in MFIs identify its critical determinants from Indian perspective. A self-report questionnaire administered employees working five Ranga Reddy district, Telangana, India, yielded 159 responses. The results showed that 46.5 per cent respondents often thought about quitting their job, indicating severe job dissatisfaction withdrawal predisposition. logistic regression established mix individual (psychological capital), job-related (person-job fit, work pressure, emotional labour), organisation-related (pay, rewards promotion, supervisor support, organisational support) influenced respondents’ MFIs. Based results, made suggestions for how could improve HR management practices cut down turnover.